Shipping policy

Shipping Policy

Effective Date: January 1, 2023

Thank you for choosing Planeta Woodworking for your woodworking needs. We are committed to delivering quality products with transparent and efficient shipping practices. Please read and understand our shipping policy outlined below:

1. Stocked Products:

a. Stocked products, which are readily available, will typically ship within 3-5 business days from the date of your order's confirmation. This does not include weekends or holidays.

2. Custom Orders:

a. Custom orders are unique, handcrafted creations tailored to your specific requirements. The estimated time frame for completing and shipping custom orders will be provided at the time the contract or estimate is approved by the client.

b. We understand that custom projects may have varying complexity and time requirements. The estimated time frame provided to the client will serve as a guideline for project completion and shipping.

3. Shipment and Delivery:

a. We utilize trusted shipping carriers to ensure safe and secure delivery. Shipping times may vary depending on your location and the chosen shipping method.

b. Once your order has shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

4. Shipping Fees:

a. Shipping fees are calculated based on the dimensions, weight, and destination of your order. These fees will be clearly displayed and included in the total purchase cost during the checkout process.

5. International Shipping:

a. At this time, we primarily offer shipping within the United States of America. If you require international shipping on custom orders, please contact us directly to discuss the options available.

b. Some of our stocked products are able to ship internationally, and you will be able to choose international shipping at checkout if a product can be shipped. These products are grouped based on various factors including US Customs and Border Control Policies, and general size constraints. 

6. Delays and Exceptions:

a. While we make every effort to ensure timely delivery, please understand that unforeseen circumstances or factors beyond our control may occasionally cause delays. In such cases, we will communicate with you promptly to provide updates.

7. Contact Us:

a. If you have any questions or concerns regarding our shipping policy or specific shipping needs, please do not hesitate to contact our customer support team at support@planetawoodworking.com.

By placing an order with Planeta Woodworking, you acknowledge and accept the terms of this shipping policy. Your satisfaction is our priority, and we appreciate your trust in our craftsmanship.