What should I know before ordering?
Planeta Woodworking LLC is a garage-started, locally owned furniture company passionate about bringing families together around the table. Our custom furniture is hand-built by a small team of craftsmen in Durham, CT.

We also responsibly source select pieces and hand-finish them onsite. Be sure to review our cosmetic standards before ordering.

How do I place an order?
You can start your order online at planetawoodworking.com. Select your item from our collections and use the drop-down menus to choose your table options.

We strongly recommend following up with a representative to confirm your selections, pricing, and details before finalizing your purchase. You can reach us by:

• Phone or text: (860)-986-1155
• Chat on our website
• Facebook or Instagram messages

This helps remove confusion or concern about ordering a custom table online.

Can I order over the phone?
Yes! Simply call or text us at (860)-986-1155 and we’ll walk you through the process.

I need help deciding!
Our design consultants are here to help you pick the right style, size, and customization options to fit your family, space, and budget. Call, text, or email us anytime—we’re passionate about connecting families around the table.

Do you have a showroom?
Yes! Our showroom and workshop are located at:

27 Parsons Lane, Durham, CT 06422
**BY APPOINTMENT ONLY**

Book Appointments Here.

Here you can:

• View works in progress
• See and feel finished pieces
• Select stain options
• Meet with Nick or a team member to discuss your vision

How does shipping work?

Shipping, Delivery & Storage Policy

At Planeta Woodworking, many of our products are handcrafted, oversized, and made specifically for each customer. Shipping and delivery methods vary depending on the size of the item, destination, accessibility, and the level of delivery service required.

Small Items & Shippable Products

Smaller products, including cutting boards, charcuterie boards, signs, décor, and other qualifying items, may be shipped using common carriers such as UPS, FedEx, or USPS.

Shipping costs are calculated based on the size, weight, destination, packaging requirements, and selected shipping method. Any applicable shipping charges will be displayed at checkout or provided prior to shipment.

Customers are responsible for providing a complete and accurate shipping address. Planeta Woodworking is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

Furniture & Oversized Items

Dining tables, cabinetry, islands, sideboards, consoles, and other large or custom furniture pieces may require local delivery, dedicated transportation, freight shipping, or another specialized delivery service.

Unless specifically included in your proposal or invoice, shipping and delivery charges are separate from the purchase price of the furniture.

The cost of delivery is determined based on factors including:

- Delivery location and distance

- Size and weight of the furniture- Number of personnel required

- Stairs, elevators, narrow entrances, or difficult site access

- Assembly or installation requirements

- Freight, crating, or specialized transportation requirements

- Any known delivery or freight charges will be communicated to the customer prior to scheduling shipment or delivery.

Local Delivery

Local delivery may be available for customers within Connecticut and surrounding states. Typically, we limit local furniture delivery to 200 Miles, but we look at specific locations around that limit on a case-by-case basis, so please reach out, even if you are a little farther away!

The customer is responsible for ensuring that the delivery location is accessible and ready to receive the furniture. Doorways, hallways, stairways, elevators, and other access points must be large enough to accommodate the piece.

Unless specifically included in the customer's proposal, additional work including furniture moving, removal of existing furniture, wall modifications, door removal, hoisting, or other special access requirements is not included.

Additional charges may apply if site conditions require additional labor, equipment, personnel, or return trips.

Scheduling Delivery

Once an order is complete, Planeta Woodworking will contact the customer to arrange delivery, pickup, or shipment.

Customers are expected to accept delivery or schedule pickup within 7 calendar days of notification that the order is complete and ready.

The remaining balance on an order must be paid according to the payment terms stated in the customer's proposal or invoice and may be required in full before the furniture is released, shipped, or delivered.

Customer-Requested Delivery Delays & Storage Fees

Planeta Woodworking understands that construction schedules, moving dates, renovations, and other circumstances can occasionally delay a customer's ability to receive an order.

Planeta Woodworking will provide up to 7 calendar days of complimentary storage after notifying the customer that their order is complete and ready for delivery or pickup.

If the customer is unable or unwilling to accept delivery or pickup after this period, a storage fee of $25 per calendar day or $150 per week, whichever is less, may be charged beginning on the 8th day.

Oversized orders, unusually large projects, or projects requiring significant shop or warehouse space may be subject to a higher storage fee. Any increased storage charge will be communicated to the customer.

Storage fees are the responsibility of the customer and must be paid before the order is released.

Delaying delivery does not extend or postpone the customer's contractual payment obligations. Any remaining balance remains due according to the original agreement, regardless of whether the customer is prepared to take possession of the completed product.

Extended Storage

Planeta Woodworking cannot guarantee long-term storage availability.

Orders left for more than 30 days after completion may be moved to an off-site storage facility when necessary. The customer will be responsible for any reasonable transportation, handling, and third-party storage costs associated with relocating and storing the order.

Planeta Woodworking is not responsible for delays caused by a customer's inability to accept delivery.

Failed or Rescheduled Deliveries

If a scheduled delivery cannot be completed because:

- The customer or authorized representative is unavailable;

- The delivery site is inaccessible;

- Required access has not been provided;

- The customer requests a last-minute postponement; or

- Conditions at the property prevent safe delivery;

the customer may be responsible for additional delivery, labor, transportation, and rescheduling charges.

Inspection Upon Delivery

Customers should inspect their order upon delivery or receipt.

Any shipping damage or delivery-related concerns should be reported to Planeta Woodworking as soon as reasonably possible, preferably before the delivery team leaves the property when applicable.

Natural variations in wood grain, color, knots, mineral streaks, texture, and other characteristics of solid wood are not considered shipping damage or product defects.

Questions About Shipping or Delivery

Because many Planeta Woodworking pieces are custom-built, we encourage customers purchasing furniture or oversized items to contact us before ordering if they have questions regarding delivery, freight, installation, or accessibility.

We are happy to discuss the most appropriate delivery method for your project.

What payment options do you accept?
We offer several payment methods:

• Pay in full on our website
• Pay 50% deposit + 50% upon completion (arranged by phone or showroom visit)
• Credit or debit card
• PayPal, Venmo, or check
• PayPal Credit (0% financing for 6 months for qualified accounts)
• Affirm Financing (available at checkout)

How do I use 0% financing?
At checkout, select: “Slice it. Pay over time with Klarna.” You’ll be redirected to Klarna’s site to apply. If approved, Klarna pays us in full, and you make monthly payments directly to them.

*The same/similar policy applies for Affirm Financing. 

I have a specific question about size, color, or design. How can I reach you?
Contact us:

• Email: sales@planetawoodworking.com
• Call/text: (860)-986-1155
• Facebook or Instagram

We respond within 1 business hour during the week.

Do I have to pay extra for staining?
Most stains are included. Extra costs apply only for:

• Select specialty stains
• Fully stained chairs (vs. paint + stain combo)
• Distressing options

Tell me about your table finish.
Learn more here: Table Finish Information

How long does it take to receive my furniture?
Lead times are typically 8-20 weeks, depending on current orders and quantity. Times are estimates and may vary. Our priority is delivering a high-quality product built to last.

Can I get my order rushed for an event?
Sometimes. Rush orders are available for a fee of $500–$750, depending on timing and complexity. However, in some cases, rush delivery is not possible.

What if I change my mind after ordering?

• Due to the nature of custom work, deposits are NOT refundable.
• Once production begins, no refunds can be issued.
• All sales are final, including deposits.

What if I don’t like the color once my table arrives?
Every piece is made to order and every board absorbs stain differently. Variations are natural and expected with real wood. Refunds or rework cannot be provided for color differences.

Do you offer a warranty?
Yes—our Warranty covers manufacturer defects, such as:

• Loose joints
• Weak or separating wood

What’s not covered:

• Damage from misuse or accidents
• Finish damage
• Warping, twisting, or bowing due to environmental factors (humidity, temperature, etc.)

What about product variation?

• Distressing: Hand-applied, no two pieces are alike. Variation is part of the design and not grounds for refunds.
• Stain: Different woods accept stain differently. Exact matches cannot be guaranteed, but our team strives to meet your expectations.

How important are order notes?
Very! If you’ve discussed custom details with us (special stain, distressing, table top style, etc.), these must be included in the notes section of your order. With dozens of projects in production, verbal confirmations alone cannot be guaranteed.

Can I make changes to my order?
Changes must be requested within 48 hours of placing your order. After that, production may already be underway and changes cannot be guaranteed. However, please reach out and ask in case we have not started production.